ISO/IEC 20000

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On 2nd March 2018, the company RIS d.o.o. started with the implementation of the project “Introduction of IT service management ISO/IEC 20000”. The project was co-funded by the European Regional Development Fund, from the Operational Programme Competitiveness and Cohesion 2014-2020, within the tender “Introduction of Business Process Management and Quality Management (ISO and Similar Standards)”.

General Information

RIS d.o.o.
Pilepčić 10, Kastav, Croatia

Project Name: Introduction of IT service management ISO/IEC 20000

Short description:  The project „Introduction of IT service management ISO/IEC 20000” will help RIS implement the best practices in the field of IT services, establish better control mechanisms and optimize processes. This will result in greater customer satisfaction, as well as enable employees to engage more in development jobs, create value-added products, and create new products. The project will cover all existing and future customers, users of business system maintenance services.

Project implementation period (from – to): 2nd November 2018 – 25th October 2019

Objectives and expected results of the project: To improve development and growth of the company in domestic and foreign markets through strengthening competitiveness, and investing in the introduction of business process management and quality management systems.

Total project Value: 256.820,00 kn

The amount co-financed by the EU: 88.296,80 kn

Locations for the project implementation:

  • Pilepčić 10, Kastav, Hrvatska
  • Horvaćanska cesta 17a, Zagreb, Hrvatska

Contact for more information:
tel: +385 51 687 500



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